Requirements. The following are the rules or "Terms" that govern use of the Ticketbooth website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site.

Ticketbooth is a wholly owned site of Ticketbooth.it and as such all legal matters applicable will be under Italian law. England & Wales home matches are dealt with, recorded and posted from outside of the UK and no records are kept of the transactions other than as required by the relevant law of the despatching country - occasionally we use a distribution point in the UK (which is attributed no legal standing in any way whatsoever), but at this address no records whatsoever are kept. No recorded of seat numbers, buyers or sellers names are kept for more than 24 hours after posting in any country.

Modification. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Your continued use of the Site and the Services following Ticketbooth posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. To use this Site, You must agree to accept the terms in this Agreement. You may only use the Services if You can legally enter into and form binding contracts. If You do not qualify, do not use the Services.

Above Face Value. Tickets sold through Site are often obtained through secondary market ticket sellers and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees. Site and Ticketbooth themselves are not directly affiliated with any performer, sports team, or venue; and Site does not act as a primary sale box office, unless otherwise stated. The user agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher (possibly considerably higher) or lower than the original purchase price.  - face value of the tickets will vary from 6GBP (or equivalent) to 95GBP (or equivaent) and selling prices maybe 10 times this (or on rare occasions even more).


Permitted Use - You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorized by Ticketbooth to do so.

 

All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed, tickets will be honoured for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, User will need to contact the Ticketbooth for a refund. Ticketbooth will require the User to return the supplied tickets at User's expense before receiving any refund User is entitled to due to cancellation. Any shipping and handling charges are not refundable. Ticketbooth will not issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When User receives tickets, User should keep them in a safe place. Please note that direct sunlight or heat may damage tickets. When e-tickets are issued they will be sent to the email address provided at payment.


If tickets have not arrived 7 days before the match date, it is the buyers responsability to contact ticketbooth (via email at secure@ticketsrugby.com) in order to acertain their whereabouts (this to be done within 24 hours of the aforementioned 7 days before the match). Ticketbooth are normally unable to help if contact is made after this date. 


Disclaimers
Ticketbooth does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. Ticketbooth cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Ticketbooth disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Ticketbooth will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.

Ticket Information. Event dates, times, venues and subject matter, which are listed on the ticket, may change. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes.

It is a strict condition of this site that all sales are subject to the terms and conditions contained on these pages regardless of any other communication obtained, e.g. live-chat, email or telephone. The User agrees and understands that as tickets are not released till closer to the match any 'guarantees' should be regarded as guidance only until physical tickets are 'in hand', typically this in 4 weeks before the match.

When will i get my tickets? Normally 1-3 weeks before the game - sometimes earlier depending on the match. All posting of the tickets will be sent via recorded delivery or international recorded delivery unless otherwise stated in writing by Ticketbooth (this is regardless of the delivery price paid). If Ticketbooth can demonstarate posting of tickets via recorded delivery a minimum 7 days before the date of the match, the buyer accepts full responsibility for the non-arrival both financial and in all other aspects. Postage paid is for UK postage and we undertake to send to other countries at the same price with the express assumption that tickets are with us from our supplier 21 days before the match - if they do not arrive within this time frame then a supplement courier charge - typically £30-£45 GBP - will need to be paid by the buyer. Purchase by buyers from countries other than UK recognises that this charge may be made.

Substituted  & Seat Locations. Ticket listings are a representation of actual seat location. Tickets may be substituted with comparable or better seat locations - should these not be available other seats may be substituted with and/or refund given solely at the discretion of Ticketbooth. It should be noted that the maps are purely indicative of approximate locations and not necessarily exact (i.e. red zone will be as central as possible and may in fact be outside the 22m lines). Red Zone are Catagory 1 tickets and / or centrally located. Where stadiums offer more than 3 categories (e.g. Stade de France, Olimpico, Flaminio) then Cat 1 or 2 will be red zone and the above will apply.

Should any tickets not be available to supply for any reason whatsoever, The Buyer fully agrees to the fact that Ticketbooth will be responsible solely for the amount paid to Ticketbooth for the tickets by the buyer and will not be responsible for any additional expenses incurred by the buyer including, but not solely inclusive of, hotel, travel & flight costs. It is a strict condition of use of this website that the buyer acknowledges and agrees to this in full and will not hold Ticketbooth liable for any damages or compensation whether direct, indirect or incidental, albeit punitive or consequential damages.

Lost tickets: Under no circumstances is it possible to reprint tickets which have been lost by the buyer or after delivery has been attempted) - once the tickets have been signed for by the buyer then it is the buyers resonsibility to keep them safe and any loss, however caused, cannot be rectified by Ticketbooth or the stadiums directly (please note that once an attempt to deliver has been made then Ticketbooth considers the sale concluded in full although they will try to assist should any problems arise).

Dispute Resolution. After receiving the tickets, if a Buyer is dissatisfied with any part of the purchase the Buyer must notify Ticketbooth within 48 hours of the tickets being received.

Ownership of Intellectual Property. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, photographs, maps, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property.

 

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Copyright. Copyright The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of Ticketbooth or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of Ticketbooth and protected by country and international copyright law. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited.

Force Majeure.Ticketbooth shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under Ticketbooth control (hereinafter all of the foregoing is collectively referred to as "Force Majeure"). Notwithstanding the foregoing, Ticketbooth shall be permitted to terminate this Agreement with or without notice to the USER in the event that Ticketbooth prevented from performing hereunder due to FORCE MAJEURE.

CANCELLED / POSPONTED matches: Ticketbooth accepts and offers no liability whatsoever for any matches cancelled or postponed regardless of the reason why the match was affected. In the case of postponed matches, tickets cannot be refunded but Ticketbooth will try to assist in the re-sale subject to the tickets being returned within 2 working days of the initial fixture. In the event of match cancellation and not being re-scheduled, ticketbooth will reimburse 60% of the purcase price.

Change of Address: We will try to accomodate any address given, note if the tickets are paid via Paypal then any change of address must also be done on the Paypal system as this is where we take the posting details from. An email notification is not enough if Paypal is used. The use of this site is expressly in accordance with the fact that once posted to the buyers confirmed address (via signed for delivery) then Ticketbooth is no longer responsible for the delivery or arrival of said tickets.

Miscellaneous. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of Ticketbooth which We can refuse in our sole discretion. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. This does not prevent us from varying these terms without reference to them. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph.

Terms and condition last updated on 23/08/2010

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